Front of House Manager (M/F/D) - World of Wine

On-site in Vila Nova de Gaia·Added 4 days ago

The Fladgate Partnership

6 open roles

Apply

This job was automatically translated to English.

Requirements

What we're looking for

Higher education in Management, Hotel Management or similar areas;
Professional experience in the F&B area, preferably at least 5 years;
Experience in leadership and team management roles;
Good knowledge of IT tools, namely Microsoft Office and Winrest;
Fluency in English;
Strong leadership, organization and team management skills;
Analytical capacity and results orientation;
Customer and service quality orientation;
Communication and coordination skills with different teams and departments;
Availability to work during operating hours, including weekends and holidays.

The role

World of Wine (WOW) is one of Portugal's largest attractions, bringing together entertainment experiences, restaurants and bars, as well as spaces for events and temporary exhibitions. Located along the banks of the Douro River, in Vila Nova de Gaia, WOW combines entertainment, gastronomy and unique experiences in a landmark space.

What you'll do

Coordinate and supervise the operation of the different F&B outlets, ensuring compliance with defined service standards, procedures and quality levels;
Coordinate and support the management of the different outlets, promoting the alignment of teams, procedures and operational objectives;
Ensure the proper organization and functioning of the outlets, ensuring an efficient response to operational needs;
Ensure service quality and customer satisfaction, monitoring the feedback received and promoting improvement actions whenever necessary;
Ensure the timely communication of relevant information to the outlet management, keeping teams aligned with objectives, priorities and any changes to service;
Ensure the implementation and maintenance of the concept and strategy defined by the F&B Management, identifying and reporting constraints or opportunities for operational improvement in a timely manner;
Monitor the main performance indicators of the outlets, namely revenue, costs, productivity and customer satisfaction, identifying deviations and opportunities for improvement;
Monitor daily revenue, comparing it with the values forecast in the budget and contributing to the fulfillment of defined financial objectives;
Ensure efficient team management, in coordination with the outlet management and according to operational needs;
Assume an active role in team development, promoting training, motivation and continuous performance improvement;
Identify and implement strategies and initiatives that contribute to the improvement of the operation, the customer experience and F&B results;
Promote effective coordination between F&B and other departments, ensuring the existence of the synergies necessary for the smooth running of the operation;
Support the F&B Management in operational analysis, preparation of management information and definition of corrective or improvement measures.