Overseas Team - Guest Relations Manager

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to incredible 5* destinations all over the world. At the heart of our family holidays sits our 'Explorers Kids Clubs' and a guest experience built on warmth, care, and unforgettable moments. As Guest Relations Manager, you'll be a key part of bringing that experience to life - ensuring every guest's stay feels effortless, personal, and truly luxurious.

As Guest Relations Manager, you'll be the face of Scott Dunn in resort - the person guests turn to for recommendations, reassurance, and the little touches that make a holiday unforgettable.
You'll build strong relationships with our hotel partners and bring sharp problem-solving skills to whatever the day throws at you. You'll also bring a hands-on, flexible approach, getting involved in all aspects of resort life and supporting the wider team whenever needed.

Responsibilities

Your motto? "Nothing is too much trouble!" You'll work hard and build genuine connections, with responsibilities including:

• Manage a team of Guest Relations Executives, setting rotas and allocating guests.
• Build a strong relationship with the Explorers Childcare Manager, holding regular meetings to discuss feedback and upcoming arrivals.
• Be supportive, approachable and present for your team. Helping to resolve day to day issues and liaising with our UK HR and Ops team on anything more formal.

• Ensure every guest benefits from the highest possible standard of Scott Dunn service.
• Create regular opportunities for guests to connect with you, so you can continually enhance their holiday experience.
• Proactively help guests get the very best from the resort, childcare and local area.
• Coordinate and manage guest arrivals and departures, including airport transfers.
• Reconfirm or book restaurants, spa treatments, pre-arrival shopping and activities.
• Use your judgement to create "surprise and delight" moments for special occasions.

• Develop and maintain excellent relationships with hotel partners, suppliers and contractors, in and out of resort.
• Work closely with the resort childcare team, Operations Team and Sales Teams to ensure the smooth running of the hotel programme.
• Attend hotel/resort manager meetings, keeping the resort informed on all Scott Dunn guests and ensuring relevant information is passed back.
• Liaise closely with our UK offices to ensure complete, seamless communication.

• Troubleshoot unforeseen events calmly and effectively, whether related to guests, staff, properties or logistics.
• Work closely with the resort to resolve issues such as complaints, travel plan changes and medical situations.
• Be flexible and available to assist guests in the event of an emergency, this may include outside of normal working hours.
• Ensure any health and safety risks or concerns are addressed, followed up and resolved promptly.
• Complete all paperwork, budgets and administrative duties accurately and efficiently.
• Use what you learn to continually refresh and improve the guest experience.
  Uphold the Scott Dunn ethos and standards in everything you do.

We'd love to work with you if you're a natural relationship-builder with a passion for delivering exceptional guest experiences. You bring professionalism, warmth, and sharp problem-solving skills in equal measure, and you thrive under pressure, staying calm and solutions-focused no matter what comes your way.

• An excellent communicator with guest relations and interpersonal skills.
• Confident working independently and as part of a team.
• Strong administratively, with excellent organisational skills and an eye for detail.
• Self-motivated, proactive and highly adaptable.
• Professional, with a genuine can-do-attitude.
• Reliable, with excellent time keeping.
• A forward thinker, always planning ahead.
• Calm, patient and tactful, even under pressure.

This role runs for the full season, April to November.
You must be a resident in Greece, Portugal or Croatia or have dual nationality to be eligible for a contracted role.
Holders of EU passports are also welcome to apply on a self-employed basis.
A current criminal background check / DBS certificate is required. If you don't already have one, you'll need to obtain it before arriving in resort.

Are you ready to spend your season creating unforgettable memories in some of Europe's most beautiful resorts? Apply now and join the Scott Dunn family.