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12,000+ live jobsContinuous Improvement Process Manager | Lisbon
Hybrid in Lisbon·Full-time·Added 2 days ago (last checked 6 Nov)
Our summary
- Work mode
- Hybrid, Lisbon
- Contract
- Full-time
- Experience
- 3+ years
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Higher Education in Marketing, Management, or Engineering;
- Experience in similar roles between 3 to 5 years;
- Good oral and written communication skills in Portuguese (English preferred);
- Ability to organize, structure, and synthesize information;
- Proficiency in Microsoft Office (Excel, Word, Powerpoint);
- Autonomy, dynamism, and proactivity;
- Ease of communication and interpersonal relationships, empathy;
- Ability to negotiate and resolve blocking issues, resilience;
- Critical spirit, analytical capacity;
The role
We are strengthening the Processes and Continuous Improvement Area of the B2C Commercial Directorate, in a leading company in the telecommunications sector:
What you'll do
- Identify and implement improvement opportunities in Commercial processes;
- Surveying, mapping, critical analysis, redefinition, implementation, and monitoring of new processes;
- Accompany the launch of new offers, products, and campaigns together with various company stakeholders, such as Marketing, Customer Operations, CRM, and Legal, to ensure all conditions for the product/offer go-to-market within the Commercial Directorate;
- Interaction with the various areas/channels of the Commercial Directorate for the implementation of new flows/processes related to the launch of a new offer/campaign or the adaptation of existing processes/flows (reporting, processes, audits, training);
- Visit operations and collect procedural information;
- Analysis of results;
- Design processes in a knowledge management (KM) tool;
- Define, participate in, and/or evaluate system requirements within the scope of new launches/offers together with the Systems area.
How you'll work
- Full Time from 09:00 to 18:00
- Weekends and holidays off
Workplace: NOS Building - Campo Grande (with hybrid system)
Desired Profile
- Knowledge of NOS processes (preferred);
About RHmais
In their own words
Additional information
At RHmais, we promote equal opportunity and treatment of people regardless of sex, age, religion or belief, different abilities, sexual orientation, political ideology, race or ethnicity.
All applications will be treated with the utmost confidentiality.
By submitting your application, you are authorizing the processing of your personal data by RHmais.
Consult our privacy policy.
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