Services Business Developer

• I develop and operationalize a profitable offering of installation and assembly services and/or other Home Improvement services, defining the area's strategy in close coordination with the Market teams;

• I define the service pricing policy, aligning communication and omnichannel positioning (stores and online) together with Marketing and Concept. I define commercial campaigns in alignment with the company's commercial strategy;

• I identify, develop, and manage partnerships and business models, monitoring the management of contractual conditions for each new service;

• I monitor the service management KPIs (no. of SKUs; no. of customers; sales; margin; range penetration rate; service rating; promise; quote conversion rate), managing dashboards and ensuring action plans in the face of potential deviations in profitability or volume;

• I provide omnichannel support (stores, remote sales, online) regarding the service offering, monitoring the needs of the internal customer;

• I analyze deviations (region/store/category) against objectives and propose plans, in collaboration with Operations and Network Management;

• I closely monitor the performance of sales staff. I alert to deviations and collaborate in the training and sales motivation of these teams.

• Academic background at bachelor's or master's degree level, preferably in the areas of Management, Marketing, or similar;

• Professional experience between 2 to 3 years in service development, product, commercial strategy, or category management roles (mandatory);

• A passion for the retail sector;

• Strong analytical capacity and strategic vision;

• A focus and orientation towards customer experience and satisfaction;

• Ability for autonomy and decision-making;

• Excellent communication, influence, and information management skills;

• Negotiation skills with partners and suppliers;

• Strong interpersonal skills and team spirit;

• Advanced level of English, spoken and written.

• Integration into a multinational company with a competitive salary and variable remuneration, adjusted to your experience and qualifications;

• Advantages and partnerships with more than 200 brands;

• Career plan, with access to an individual development plan that allows you to grow in our house;

• Initial training, including visits to stores and platforms, and continuous training adapted to your career path;

• Well-being policies, with the possibility of 30 days of annual rest;

• Employee referral program, with incentives for each recommended candidate who is integrated into the team;

• Flexible working policy, in a hybrid regime;

• Food benefits, with the offering of foods such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts;

• 10% Discount at Leroy Merlin Stores;

• Health Insurance and Life Insurance;

• 1 day of corporate volunteering.

Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative working environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.