Service Designer

• Analyze and map Customer Journeys and Service Journeys, identifying needs, pain points, and opportunities for improvement;
• Conceive and optimize end-to-end services and experiences, considering different channels, processes, and touchpoints;
• Create Service Design artifacts, such as Service Blueprints, Customer Journey Maps, personas, and user flows;
• Conduct and support User Research activities, including interviews, workshops, and co-creation sessions;
• Transform user and stakeholder insights into concrete, user-centered solutions;
• Facilitate workshops, ideation, and co-creation sessions with different stakeholders;
• Work in collaboration with UX/UI, Product, Business, and Technology teams;
• Identify opportunities for improvement in the customer experience and service processes;
• Create prototypes and support concept validation through user testing;
• Contribute to the definition and evolution of digital services and products;
• Present insights, recommendations, and solutions clearly to different stakeholders.

We, at Nimber, do not believe in chance.

Did it catch your attention? Great. Keep reading...

We are Nimber, and we are not just filling vacancies; we are building a team ready to transform things. If you are prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people.

In mathematics and game theory, they are numbers with special addition and multiplication properties. And what we really want is to add value to our clients' projects.

Position: Service Designer

• 3 to 5 years of professional experience in Service Design, UX Design, Product Design, or related areas;
• Hands-on experience in applying Service Design methodologies and frameworks;
• Experience in Customer Journey Mapping and Service Blueprinting;
• Knowledge of User Research, Design Thinking, and co-creation techniques;
• Experience in facilitating workshops and ideation sessions;
• Experience in Agile/Scrum environments;
• Knowledge of tools such as Figma, Miro, or similar;
• Good analytical capacity, critical thinking, and problem-solving skills;
• Ability to work with different stakeholders and multidisciplinary teams;
• Excellent communication and collaboration skills;
• Good knowledge of English;
• Experience in projects in the Financial Services area, preferably Banking, will be valued.

If you are tired of feeling like just another number, send us your application and become a Nimber.