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Customer Support Specialist – Dutch Market | Remote Portugal

Remote, Braga·Full-time·Added 6 months ago (last checked 2 Nov)

Agency
Hartmann Recruitment

24 open roles

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Our summary

Work mode
Remote (Braga)
Contract
Full-time
Languages
Dutch

Skills

Nice to have

Requirements

What we're looking for

  • Native or near-native Dutch (Mandatory)

  • English at B2 level (training and internal communication are in English)

  • An eye for detail and enough confidence to make decisions without someone looking over your shoulder

  • Comfortable working towards personal and team KPIs

  • Living in mainland Portugal

  • Valid NIF number and CRUE registration

  • A stable internet connection at home

Nice to have

  • Back-office or SAP experience is a big plus, but we're not going to turn you away for not having it

Pay & benefits

What you'll get

  • Gross salary between €1,500 and €1,600/month, depending on working days and your performance bonus

  • Full equipment provided

  • Health insurance from day one

  • A 1-year Portuguese employment contract

  • Access to language classes, sports activities and social event

  • A modern, international work culture with growth opportunities

The role

You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.

We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.

What you'll do

What you'll be doing
You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:

  • Handling customer queries via phone, email, and chat

  • Managing returns, refunds, and payment transactions

  • Investigating delivery issues and coordinating with carriers and couriers

  • Reviewing orders and handling business-related requests

  • Working with financial institutions and internal teams when needed

  • Applying PCI and GDPR standards when handling sensitive customer data

  • Using an internal Knowledge Base to identify complex cases and escalate them to the right team

How you'll work

  • Shifts run on rotation, Monday to Sunday, between 07:00 and 00:00, 40 hours per week.

What you need to have in place

The offer

Hiring process

Interested? Apply directly or send a message. We'll get back to you as soon as possible.

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