Remote Customer Service Role (German Speaker)

🌟 Join a Global Automotive Leader - Customer Service Role (German Speaker)

Location: Remote (from Coimbra to the North of Continental Portugal)
Office Base: Braga
Start Date: 12 June 2025
Contract Type: Full-Time, Permanent

🚘 About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe - all from the comfort of your home in northern Portugal.

🛠️ What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support

• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

• Collaborate with internal departments to resolve complex cases

• Work in a fast-paced, multilingual environment with the highest standards of quality

💬 Languages Required

• German - C2 (native or near-native proficiency)

• English - B2 (intermediate proficiency)
  

🕐 Schedule

• Rotating Shifts: Monday to Sunday - 24/7 operation

• 2 rotating days off per week

• Full remote working model (after initial training if needed)

• Flexibility is key - this role requires availability across different shifts, including nights and weekends

💰 Compensation & Benefits

• Base Salary: €1,100/month (x14 months/year)

• Complexity Bonus: €80/month (x11 months/year)

• Position Bonus: €20/month

• Meal Allowance: €7.23/day (net)

• Private Health Insurance: Provided from day one (100% free after 6 months)

• Full remote setup + career development opportunities with a global industry leader

🧭 Who You Are

• Passionate about delivering exceptional customer service

• Comfortable with working on a rotational shift schedule

• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)

• Tech-savvy and quick to learn new tools and platforms

• Thrive in a remote, multicultural environment

🔎 Hiring Process

1. Application Review

2. Language Assessment (German and English)

3. 1-2 Client Interviews (in German)

✅ Why Apply?

• Be part of a prestigious international project

• Enjoy the stability and benefits of a long-term contract

• Work from home with a supportive, friendly team

• Grow your career in customer service with real development pathways

📩 Ready to accelerate your career?