Jobs in Portugal, in English.

English - Front Desk Sales and Video Surveyor - Lisbon, Portugal

On-site in Lisbon·Added over 3 years ago (last checked 4 Nov)

Cross Border Talents

214 open roles

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Our summary

Work mode: On-site, Lisbon

Skills

Nice to have

Requirements

Nice to have

A self-starter, with sense of urgency in driving to reach goals
Able to work in a fast-paced environment and meet tight deadlines
An assertive person with good interpersonal skills, both written and on the phone
A team player who will go the extra mile to secure business
An excellent customer service attitude
Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
You must be positive, flexible, willing to learn, and constantly push yourself to succeed • Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
Proficient in use of Microsoft Office applications
Good English, both written and oral, additional language skills are a plus. Measurement Criteria & KPI's
Lead to Opportunity conversion ratio 52.5%
Virtual Survey 100% of opportunities through our technology applications
Leads in suspect <1 business day - Tuesday to Friday
Leads in suspect <3 days - Monday • Leads past due date - Never
Leads past expected move date - Never
All calls to be logged through company CRM
Not contacted leads must always have a future task assigned

The role

You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.

What you'll do

1. Respond to consumer leads within a set time frame (<1 hour)

2. Contact customers and collect necessary information, evaluate and probe business opportunities and to use one of the companies preferred providers or technology applications to conduct surveys

3. Arrange follow up appointments within a set time

4. Establish and maintain a strong relationship with the customer

5. Use the preferred virtual survey tool to evaluate customers inventory

6. All virtual surveys are booked through our preferred technology partners on 100% of opportunities, a physical survey will only be organized through a 3rd party if deemed too complicated or high value

7. Ensure the data accuracy and timely update of sales lead progress in the companies CRM system

8. Determine the customers' needs and have the responsibility to match these needs with the company's service capabilities

9. Make follow up calls to customers on moves and feedback results

10. Ensure customer is reassured, understands the move process and custom formalities

11. Follow up frequently with the customer to meet service expectations

12. Look to upsell other services that the company offers

13. You will be expected to achieve a minimum conversion target from lead to opportunity

14. Attend to any duties and assume any responsibility as directed as and when required by management.

Hiring process

2 steps1 interviewa task to do

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Application review
Interview
Candidates whose profile matches are invited for an interview.
Additional steps
Not every role
Depending on the position, there may be technical assessments or personality evaluations.