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Customer Support for Online Video Streaming platform - Turkish

On-site in Lisbon·Full-time·Added 2 days ago (last checked 10 Nov)

Cognizant

20 open roles

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Our summary

Work mode: On-site, Lisbon
Contract: Full-time

Skills

Requirements

What we're looking for

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Excellent native level written and spoken communication skills in the language of support
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case

Nice to have

Good communication skills, both verbal and oral
Proactive attitude and strong team-spirit

The role

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

What you'll do

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures

REQUIREMENTS

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

OUR OFFER

Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad.

About Cognizant

Cognizant is a global IT services and consulting company whose engineers, consultants, researchers and innovators turn ideas into AI and advanced technologies for client organizations. It serves a wide range of industries including automotive, banking, consumer goods, communications and media, healthcare, insurance, retail, manufacturing, and travel and hospitality.

Its work spans areas such as data and AI, digital engineering, business processes, and consulting, helping leading organizations convert ideas into action. The company describes a supportive culture focused on continuous learning and career growth.