Jobs in Portugal, in English.

Debt Recovery Manager - LIS16

Hybrid in Lisbon·Added 1 month ago (last checked 15 Oct)

Our summary

Work mode
Hybrid, Lisbon
Languages
Portuguese

Skills

This job advert was originally written in Portuguese.

Pay & benefits

What you'll get

  • Permanent contract.
  • Possibility of hybrid work after an adaptation period.
  • Health insurance.
  • Birthday gift and a day off on your birthday.
  • Performance bonus.
  • Additional wellness benefits, such as quick massages and fruit in the office.
  • Continuous schedule, with the possibility of leaving early on Fridays.

The role

We are ready to welcome you to a dynamic team, where you will have an initial integration plan and on-the-job training.

What you'll do

As a Debt Recovery Manager, your main responsibilities will be:

  • Ensuring the management of debt recovery processes for our company's clients.
  • Defining recovery strategies.
  • Monitoring portfolio performance.

Requirements

Are you the person we are looking for?

- Native Portuguese

1 year of previous experience in customer service (CS) roles.

Availability to manage a high volume of calls.

Experience in the banking/financial sector is valued.

Completion of secondary education (12th grade), as well as relevant experience in a call center or debt recovery.

Experience in the banking sector or in financial institutions.

Good IT skills.

Strong reasoning and negotiation skills.

You stand out for your active listening and empathy towards people, you work well in a team, and you possess a strong orientation towards results and the customer.

Hiring process

2 steps1 interviewa task to do
  1. Apply online

  2. Application review

  3. Interview

    Candidates whose profile matches are invited for an interview.

  4. Additional steps

    Not every role

    Depending on the position, there may be technical assessments or personality evaluations.

About Cross Border Talents

Employees
50–200
Headquarters
Lisbon, Portugal
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