CS - Support Specialist - Porto - French - LIS15

On-site in Porto·Added 3 months ago

This job was published 3 months ago

Cross Border Talents

207 open roles

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Overview

Requirements

French
The ad asks for French, or counts it in your favour.

The role

Join an international customer experience and support company that delivers high-quality technical assistance services to global clients.

As an IT Helpdesk Support Specialist, you will be responsible for assisting users with technical issues, troubleshooting incidents, and ensuring smooth day-to-day operations. You will act as the first point of contact for users, providing professional support and ensuring a positive customer experience.

The role offers the opportunity to work in a multilingual environment while developing your technical and customer service skills within a structured support organization.

Level 2 Support (L2)

As an L2 Support Specialist, you will manage more complex technical issues, investigate incidents in greater depth, and work closely with internal technical teams to resolve customer problems efficiently.

Previous experience in technical support, helpdesk, or IT-related roles is required.

Requirements

L2 Support

Fluent French
Good English communication skills
Previous experience in IT Helpdesk, Technical Support, Service Desk, or similar roles
Strong troubleshooting and analytical skills
Experience working with ticketing systems is an advantage
Ability to manage multiple tasks and priorities
Customer-focused and solution-oriented approach

Benefits

What We Offer

International work environment
Comprehensive onboarding and training
Career growth opportunities within IT Support
Hybrid work model after the initial onboarding period
Stable long-term project in Porto

Monday to Friday
09:00 - 18:00
Occasional Saturday shifts between 10:00 and 20:00

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees: 50–200
Headquarters: Lisbon, Portugal
Website: cbtalents.com

All open roles at Cross Border Talents