English Customer Service - LIS3

We are looking for English native speakers OR fluent in English (C1) to work as a Customer Service in call center environment in Lisbon, Portugal

Mission of the project

• Provide information, solutions and counselling customers regarding the company's
• services;
• Registering contacts and client information according to the work procedures;
• Compliance with company regulations for Data Protection and Information Security;
• Maintaining positive customer relationships through a responsible treatment of each
• contact;
• Achievement of the performance targets defined by the project;

Requirements

• Native English OR English level (C1)
• IT experience;
• Availability to work in rotating shifts from Monday to Sunday, from 7 am to 7 pm (schedules depending on the project);
• Excellent listening and communication skills;
• Positive attitude and team spirit;
• For non-EU applicants, it is mandatory to hold a valid work permit

Benefits

Relocation Package for those living abroad that includes

• Three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;
• A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI;
• Full-time job (40 hours weekly);
• Free training for all necessary software and product knowledge + continued training and development;
• Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year);
• Private Health Insurance + dental plan once you complete 6 months with the company + English speaking Doctor on site;
• Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more;
• Great office location with easy access by public transport (train, metro and buses);
• Discounts at gyms, restaurants, beauty centers, pharmacies and many more businesses in the area;
• On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines;