Back Office Agent - Fluent in German - POR2
On-site in Porto·Added over a year ago
This job was published a year ago
207 open roles
Overview
Requirements
German
The ad asks for German, or counts it in your favour.
The role
This Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.
Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.
Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location.
YOUR FUTURE MISSION IN THE TEAM
- Management of vehicle repair requests in accordance with the contractual coverage
- Examination of the admissibility of applications
- Contact by phone all required departments
- Analysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rules
- Communication of decisions to customers and/or business partners
- Ensuring the administrative management of all prepared processes
Requirements
AS OUR NEW BACK OFFICE AGENT, YOU MUST HAVE
- Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration
- Automotive knowledge is a plus
- Good knowledge of the IT tools and applications used by the team as per the job requirements
- Good communication skills, both verbal and written
- Continuous pursuit of customer satisfaction
- Striving for very high quality results
- German fluent
- Good written English
Benefits
Besides our attractive salary, you will benefit :
- Meals allowance
- Transportation allowance
- Child allowance
- Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
- Hybrid working mode - a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
- Continuous development and career growth opportunities on a local and global level
- And much more...
About Cross Border Talents
Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.
In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.
- Employees
- 50–200
- Headquarters
- Lisbon, Portugal
- Website
- cbtalents.com
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