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Danish Customer Advisor - REMOTE - In Portugal

Remote, Lisbon·Added 1 month ago (last checked 2 Nov)

Agency
KultureTalent

80 open roles

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Our summary

Work mode
Remote (Lisbon)
Languages
Danish

Skills

Requirements

What we're looking for

  • Microsoft Office Knowledge
  • Dynamic and Proactive
  • Good communication skills

Nice to have

  • Experience with attending customers will be a plus

Education & certifications

  • Highschool Degree

Languages

  • Native or near native level of Danish
  • Good level of English (it will be to work in an international company)

Pay & benefits

What you'll get

  • Basic salary for 14 months
  • Performance Bonus
  • Work from home

The role

What you'll do

  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

How you'll work

  • Based in Portugal - WORK FROM HOME

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