French Customer Advisor

As a Customer Advisor you will:

• Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints
• Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
• Prepare, maintain, and review purchasing files, reports, and price lists
• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications
• Assist suppliers through e-mails and chat

We are looking for

• Native or Proficient in French (level C2)
• Fluency in English (C1)
• Strong analytical and problem-solving skills
• Proficiency in Excel
• Good communication skills
• Autonomous and able to ensure end-to-end delivery of projects
• Responsible, flexible, dynamic, and resilient