German Speaker - Customer Service Specialist (f/m/div.)

Qualifications

Key Responsibilities

In this role, you will be responsible for:

• Handling customer interactions and service requests
• Supporting commercial and sales-related activities
• Monitoring project progress and escalating issues when needed
• Coordinating and supporting technical interventions in buildings
• Liaising with internal teams and external stakeholders

Technical Qualifications

We are looking for candidates with:

• Previous experience in customer service, technical support, or telecom-related roles
• Basic understanding of telecommunications networks  
• Familiarity with ticketing systems and CRM tools  
• Experience with SAP is a strong advantage
• Ability to interpret technical documentation and installation guidelines
• Comfortable working with monitoring tools and reporting systems
• Good knowledge of Microsoft Office  

Profile

• Strong communication and problem-solving skills
• Customer-oriented mindset with a commercial approach
• Ability to manage multiple tasks in a dynamic environment
• Team player with a proactive attitude

Languages

• German – Mandatory
• English – Mandatory

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

As part of an internal Bosch initiative, you will contribute to the transition from legacy communication technologies to modern 4G solutions across critical systems.

In this role, you will support the upgrade and replacement of transmission units linked to hazard warning systems, ensuring a smooth, secure, and compliant transition for customers.

You will join a dynamic and international team working at the forefront of this transformation, collaborating closely with internal stakeholders and external partners.