Inbound Sales Advisor (Catalan speaking) – Leading technology brand – Remote work

Experience the power of a professional career that can change your future!

Are you looking for your next professional challenge? We are a world leader in technology and services that drives the brands of the future. We help recognized brands, those you use every day, to improve their businesses through technology and integral solutions in more than 70 countries. Furthermore, we are proud to receive, year after year, recognitions such as "Best Places to Work in the World," "Best Companies for Professional Development," and "Best Corporate Culture."

If you are looking to grow professionally and find inspiration, as an Inbound Sales Advisor in Portugal (100% remote), you will be responsible for ensuring the fulfillment of performance objectives across all operations, as well as satisfying client expectations regarding operational excellence: demanding objectives related to quality, efficiency, and the improvement of the customer experience.

As an Inbound Sales Advisor, you will be responsible for:

• Handling incoming customer calls professionally and efficiently.
• Identifying customer needs through effective questioning and active listening.
• Recommending the most suitable products based on each customer's usage, budget, and preferences.
• Promoting complete solutions through upselling (upselling), cross-selling (cross-selling), and offering complementary accessories.
• Clearly explaining the differences between products, their compatibility, and their main advantages.
• Handling objections with confidence and guiding customers toward a purchasing decision.
• Achieving key performance indicators (KPIs), including those related to customer satisfaction, complementary sales, and compliance with procedures.
• Accurately recording customer interactions in internal systems.
• Staying up to date with new product launches.
• Offering an excellent brand experience in every interaction.

We will provide you with all the training, the most advanced technologies, and the continuous support you need to achieve success. At Concentrix, you will have real opportunities for professional and personal development. In fact, around 80% of our managers and supervisors have been promoted within the same company!

That is why we offer a wide variety of FREE training and leadership development programs, designed to help you build the professional career you have always imagined.

This job goes beyond customer service or traditional sales: it is an opportunity to develop a professional career representing one of the leading technology brands on a global scale, where innovation, performance, and customer experience combine perfectly.

Concentrix is an excellent option for you if:

• You have a fluent command of Catalan (C1 level) and a good level of English for internal communication.
• You have previous experience in sales, customer service, or call center environments.
• You have excellent communication and active listening skills, as well as confidence when conducting commercial conversations.
• You are able to identify customer needs and recommend personalized products oriented toward offering solutions.
• You have a results-oriented mindset and experience working with objectives and quality standards.
• You have an interest in technology and the ability to learn quickly about products and their ecosystems.
• You have good digital skills and know how to work with various systems efficiently.
• You are an adaptable, resilient, and responsible person, with the ability to quickly establish a good relationship with customers and work with flexible schedules.

If you feel you do not meet all the requirements, we still encourage you to submit your application. We will do our best to find the job that best fits your profile, whether it is this one or another.