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Hybrid in Lisbon·Added 13 days ago (last checked 31 Oct)
Our summary
- Work mode
- Hybrid, Lisbon
Skills
Pay & benefits
What you'll get
- Attractive salary package.
- Relocation package.
- Paid flight tickets.
- Private Health Insurance from day one
- 1st 2 months office, then remote possible with good performance.
- Agents can be asked to office for meetings, trainings, etc. in Lisbon
- Extra performance-based bonuses.
- Permanent employment contract.
- Paid training and ongoing support.
The role
The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication.
Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.
Phone, email and chat support for customers regarding insulin pumps and related accessories.
What you'll do
- Providing information about the company's products and services.
- Assisting customers in connecting insulin pumps to apps on smartphones.
- Handling customer service requests with a high level of empathy and customer focus.
- Assisting customers in using and managing the insulin pump effectively.
- Documenting and tracking customer requests in the SAP CRM system.
- Escalating unresolved issues to higher-level support or management, if necessary.
- Working with local 2nd level support and other departments to resolve customer issues.
Requirements
- Native level of written and verbal communication skills in German
- Availability to work in rotating shifts;
- Good computer skills;
- Excellent communication and interpersonal skills and team spirit;
- High School Diploma
- EU passport/ID or a portuguese resident card
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