Fraud Analyst (English-speaking) – Social Media

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, a leading global social media and digital platform, we are looking for a Fraud Analyst in Porto, Portugal, to help protect users and maintain the integrity of digital transactions through fraud prevention and risk assessment.

• Prepare chargeback representment documents in accordance with specific requirements, templates and reason codes
• Assess user risk levels based on established SOP criteria
• Verify user-provided documents to ensure authenticity and consistency with system records
• Make informed decisions to blacklist or whitelist users based on review outcomes
• Identify and report potential fraud trends and relevant observations to senior team members
• Investigate the reasons behind transaction rejections
• Collect and analyse information from multiple platforms, including screenshots and supporting evidence
• Ensure accuracy, consistency and confidentiality throughout the review process

• C2 level English (written and spoken)
• Previous experience in fraud review and/or chargeback disputes, preferably within the technology industry
• Understanding of payment methods, including credit/debit cards, PayPal and e-wallets
• Strong analytical and problem-solving skills
• High attention to detail and commitment to maintaining the integrity of the review process
• Ability to work effectively in a fast-paced team environment
• Adaptability and willingness to continuously learn
• High ethical standards and strong commitment to confidentiality

Don't tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Apply today and join our international team in Porto!