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Customer Support Assistant – Water Sector (Full-time) Immediate start | 100% remote work

Remote, Lisbon·Full-time·Added today (last checked 4 Nov)

Servinform

8 open roles

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Our summary

Work mode
Remote (Lisbon)
Contract
Full-time
Languages
Portuguese

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • 12th grade of schooling (mandatory);
  • Previous experience in Contact Center or customer support roles (mandatory);

Nice to have

  • Experience in the water sector (preferred);
  • Fluent in English (valued);
  • Ease in using IT tools;
  • Excellent communication and active listening skills;
  • Argumentation skills;
  • Problem-solving skills and customer orientation;
  • Team spirit, sense of responsibility, and proactivity;
  • Good pressure management and adaptability;
  • Immediate availability to start training.

Languages

  • Proficiency in Portuguese (Portugal variant), spoken and written;

Pay & benefits

What you'll get

  • Monthly salary between €920 and €1,020, in accordance with the conditions applicable to the role;
  • Meal allowance;
  • Fixed-term employment contract;
  • Schedule from Saturday to Wednesday, from 9:00 a.m. to 6:00 p.m.;
  • Initial and continuous training;
  • Additional vacation day in the month of your birthday;
  • Access to a discount platform for travel, leisure, fashion, sports, and technology;
  • Join a dynamic team and a project connected to the water sector.

The role

Servinform Portugal is a company specialized in communication solutions and business services management, with a solid presence in the contact center sector.

With 47 years of experience and more than 6,000 professionals, we promote a dynamic, professional and quality-oriented work environment, valuing the talent, dedication and development of our employees.

As part of strengthening our team, we are looking for a Customer Support Assistant – Water Sector.

What you'll do

  • Inbound telephone customer service for clients in the water sector;
  • Clarification of doubts related to billing, contracts, and other services;
  • Registration and updating of information in the system;
  • Ensuring excellent service, promoting customer satisfaction and loyalty;
  • Meeting the defined quality and productivity targets;
  • Ensuring compliance with internal procedures and defined quality standards;
  • Meeting the objectives established for the activity;
  • Ensuring the confidentiality and protection of the information handled;
  • Collaborating with the other members of the team.

Location and work regime

  • Regime: 100% remote work;
  • Schedule: Full-time;
  • Start date: Immediate.

Hiring process

If you meet the requirements listed and are looking for a new professional challenge, send us your application to recrutamento_pt@servinformgroup.com

At Servinform, we promote equal opportunities. All applications will be analyzed without discrimination based on age, sex, origin, disability, sexual orientation, gender identity, religion, or any other personal or social condition.

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