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Automotive Helpdesk Support | French Speaker

Hybrid in Lisbon·Full-time·Added today (last checked 21 Oct)

Bosch

193 open roles

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Overview

Work mode: Hybrid, Lisbon
Contract: Full-time
Languages: French

Skills

Nice to have

Requirements

What we're looking for

Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
Methodical troubleshooting skills required
Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure

Nice to have

Experience and know-how: Professional experience in a customer facing position would be an advantage
Working knowledge of SAP would be an advantage
Previous experience or affinity with automotive electronics would be an advantage

Pay & benefits

What you'll get

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

The role

What you'll do

Respond to all calls, emails and common requests for technical 1st level support
Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents
Track all incidents in our internal incident management system
Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
Input for FAQ and knowledge data base
Establish good relationships with colleagues and customers in order to achieve a correct flow of information
Willingness to work in the office and/or remote according to business needs

What distinguishes you

A team player who is 100% service and solutions focused
Willingness of taking over responsibility for assigned projects as needed

Hiring process

2 steps1 interviewa task to do2–6 weeks in all

Online application
Screening
Interviews
One or more interviews, by video or onsite.
Assessments or case studies
Not every role
For some roles: technical assessments, coding tasks, case studies or presentations.

Feedback after screening usually arrives within 1-3 weeks.
Interviews are held in the language of the job posting.
The recruiter shares assessment details in advance.

About Bosch

Industry: Automotive Technology
Founded: 1886
Employees: 100,000+
Headquarters: Stuttgart, Germany
Website: bosch.pt

In their own words

About the company & team

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

All open roles at Bosch