Helpdesk 1st Line

• Proven experience (1-3 years) in Helpdesk / Technical Support roles;
• Proficiency in Windows 10/11 and hardware/software troubleshooting;
• Solid knowledge of Office 365 (Outlook, Teams, OneDrive, SharePoint);
• Active Directory administration (accounts, groups, basic policies);
• Experience with SCCM for software installation and management;
• Experience with Intune for device management. Ability to diagnose and resolve incidents autonomously.

Desirable requirements:

• Networking knowledge (DNS, DHCP, VPN, corporate Wi-Fi);
• Familiarity with ITIL or incident management best practices;
• Experience with permission management on file servers;
• Notions of IT security and access policies. Experience with ticketing tools (Jira, ServiceNow, GLPI, etc.);
• Ability to create clear and structured technical documentation;
• Notions of Windows PowerShell for simple automation tasks.

• 1st line technical support to on-site and remote users;
• Complete onboarding/offboarding management: account creation, hardware provisioning, access and permissions configuration. Installation, configuration and maintenance of workstations and mobile devices (Windows, iOS/Android);
• Administration of accounts and groups in Active Directory;
• Application management via SCCM, including deployments, compliance and troubleshooting;
• Configuration and management of devices through Microsoft Intune;
• Support for Office 365 tools (Outlook, Teams, OneDrive, SharePoint);
• Support for videoconferencing systems and remote meeting tools;
• Management of network shares and permissions at file and folder level;
• Creation and maintenance of internal technical documentation.

We, at Nimber, do not believe in chance.

Did it catch your attention? Great. Keep reading...

We are Nimber, and we are not just filling vacancies; we are building a team ready to transform things. If you are prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people.

In mathematics and game theory, they are numbers with special addition and multiplication properties. And what we really want is to add value to our clients' projects.

Position: Helpdesk 1st Line

If you are tired of feeling like just another number, send us your application and become a Nimber.