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12,000+ live jobsCustomer Behaviour Analyst in Porto
On-site in Matosinhos·Full-time·Added 4 days ago (last checked 4 Nov)
Our summary
- Contract
- Full-time
Skills
Sonae MC is hiring for this role in several places. This vacancy is in Porto.
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Higher education in areas such as Management, Economics, Statistics, Engineering, Data Science, or similar areas;
- Experience in Customer Analytics, Consumer Insights, Retail Analytics, Business Analytics, or related areas;
- Strong analytical capacity and ease in working with quantitative data;
- Ability to interpret market studies and consumer information;
- Knowledge of SQL/Python;
- Strong curiosity about the consumer and ability to identify patterns and trends;
- Ability to transform complex information into simple, clear, and actionable insights;
- Business orientation, critical thinking, autonomy, and communication skills.
What we have for you...
Pay & benefits
What you'll get
Discover here all our benefits in the areas of Health and Well-being, Compensation and Benefits, Family and Parenthood, Career Development, and Flexibility.
The role
The role will aim to transform different information sources - transactional and loyalty data, market studies, consumer information, and market data - into actionable customer knowledge, identifying behaviors, trends, opportunities, and risks relevant to the business.
We are counting on you to...
What you'll do
- Analyze customer and business data, identifying patterns, trends, and factors that explain the evolution of sales and customer behavior;
- Cross-reference transactional data with information from market studies, satisfaction, image, experience, and other consumer insight sources;
- Identify changes in customer needs, behaviors, and expectations and monitor market trends;
- Transform different information sources into clear and relevant insights for the business;
- Support the Customer Strategy team in responding to strategic questions and in the proactive identification of opportunities;
- Develop analyses, indicators, and tools that allow for the continuous monitoring of customer evolution;
- Contribute to disseminating an integrated and updated view of the customer within the company.
Therefore, bring with you...
#BETTERTOGETHER #BETTERWITHYOU
MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and has confidence in the organization.
Hiring process
We appreciate your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of the application, and if you meet the necessary criteria for the role, you will receive a link to access it in your registration email. This step is mandatory, as our recruitment process is based on skills assessment.
About Sonae MC
- Industry
- Retail
In their own words
About the company & team
We are a company for everyone and by everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead closely, recognizing the qualities of each individual. Different stories and ideas unite us in the same purpose: to grow and reach the best version of ourselves. Because everything we are, we achieve together.
So, join us!
We are looking for a Customer Behaviour Analyst for our Customer Strategy team and we believe we will be #betterwithyou!
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