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On-site in Aeroporto FSC·Added today (last checked 4 Nov)
10 open roles
Our summary
- Work mode
- On-site, Aeroporto FSC
- Experience
- 5+ years
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Minimum educational qualifications: 12th grade, or equivalent, with training in the field;
- Minimum professional experience of 5 years in similar roles;
- Knowledge of Customer Experience, including the customer journey, satisfaction indicators, and identification of improvement opportunities;
- Knowledge of operational management and continuous improvement, namely monitoring performance indicators, service quality, and process optimization;
- Knowledge of contract management and coordination of service providers, ensuring the monitoring of the quality and performance of the services provided;
- Ability to analyze and interpret data, with knowledge of Microsoft Excel, Power BI, and reporting tools.
Nice to have
- Knowledge of the airport sector is valued, namely terminal operational processes, passenger and baggage flows, and landside and airside operations;
- Knowledge of operational monitoring systems, including video surveillance systems (CCTV), is valued.
The role
ANA is part of the VINCI Group, which is the world's leading private operator in its sector, managing a network of more than 70 airports in 14 countries across Europe, Asia, Africa, and the Americas.
The Management of Francisco Sá Carneiro Airport is recruiting a professional to monitor service quality and the passenger experience at the airport, performing the following functions:
What you'll do
- Monitor and ensure compliance with service levels;
- Monitor the passenger journey and experience, including passenger and baggage flows;
- Identify situations that compromise service quality and ensure a rapid response;
- Operationally coordinate different entities and stakeholders, even without a direct hierarchical relationship;
- Analyze operational indicators and data, as well as indicator dashboards;
- Identify opportunities for continuous improvement and implement and monitor corrective measures;
- Contribute to the reduction of waiting times and occurrences that affect the passenger experience;
- Assume responsibility for the global monitoring of the passenger experience at the airport.
About ANA Aeroportos de Portugal
- Industry
- Airports
In their own words
Additional information
Our culture is based on the diversity of origins and experiences. ANA opposes any forms of discrimination in hiring, in labor relations, and in the professional development of its employees, committing itself to promoting equal opportunities, regardless of gender, age, religion or belief, sexual orientation, political ideology, race or ethnicity.
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