Quality, Training and Continuous Improvement Coordinator (m/f/d)

What we value:

- Solid experience (minimum 5 years), ideally in customer relations, improvement and quality, training, or team coordination roles

- Practical knowledge of continuous improvement methodologies (Kaizen, Lean)

- Ability to diagnose and structure training plans

- Strong leadership and communication skills, with ease in assuming team management

- Resilient, organized, and autonomous profile, comfortable with rapidly changing priorities.

What we offer:

- An extra vacation day

- Flexible working solutions

- Health expense reimbursement extendable to the household

- Provision of subsidies to support personal and family life projects

- Flexible benefits program

- Discounts on the purchase of vehicles represented by the Group

- Advantages in the acquisition of products/services in various areas (leisure, technology, well-being, education…)

- Life insurance

- Pension fund

- Continuous training and development

- Career progression opportunities in a group with strong national and international representation

- Integration into a dynamic team with a young spirit.

NIW is a Consulting company operating in various areas, with a focus on Information Technologies. We are part of Salvador Caetano and our mission is to monitor, support, and advise the various businesses of the Group.

Did you know that the automotive sector is one of the sectors with the most innovation and reinvention today? Technology and digitalization are key factors for its evolution. If you are looking for challenges in various areas, do not like routine, and want to evolve, this is the right place for you!

We are counting on you to help us move the business forward together!

What is it like to be a Quality, Training and Continuous Improvement Coordinator?

We are looking for a senior professional to strengthen our Customer Care area to take on a transversal role close to the operation, ensuring service quality, promoting the development of team skills, and leading continuous improvement (Kaizen) initiatives.

At Salvador Caetano, we help People move.

Main responsibilities:

- Analyze the quality of services provided, identifying deviations and opportunities for improvement

- Manage and drive Kaizen initiatives with various teams

- Diagnose training needs by team and propose and implement action plans

- Conduct the onboarding of new employees

- Design and deliver initial and continuous training actions

- Replace, whenever necessary, any team coordinator, assuming day-to-day operational management