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12,000+ live jobsSupervisor (M/F/X) - Banking Sector
On-site in Lisbon·Added 4 days ago (last checked 10 Nov)
Our summary
- Salary
- €1,005 a month
- Work mode
- On-site, Lisbon
- Contract
- Fixed-term
Skills
Nice to have
This job advert was originally written in Portuguese.
Requirements
What we're looking for
Previous experience in leadership or supervision of teams in a contact center (experience in the banking/financial sector is a plus); A genuine passion for leading by example, empowering assistants, and transforming individual potential into team achievements.
Analytical capacity for reading and monitoring operational metrics (SLAs, AHT, adherence, absenteeism);
High sense of responsibility, ethical rigor, and procedural compliance.
Availability for a fully on-site working regime.
Pay & benefits
What you'll get
Weekends off; Rotating schedule: between 08:00-22:00
Base salary: 1004.60€ + meal allowance: 7.63€ + bonus up to 150€/monthly
The role
On the front line of a banking operation, technical rigor and the capacity for immediate response make all the difference. We are looking for a Team Leader with an active floor presence to take operational command of the support line for a prestigious banking institution, ensuring that each assistant has the support, guidance, and motivation necessary to deliver excellent service to the customer.
What you'll do
Ensure permanent support and real-time clarification of doubts for the team of assistants;
Floor and service flow management;
Schedule and sizing management
Regularly share results, key performance indicators (KPIs), and new service guidelines with the team;
Perform call monitoring and quality assessments, ensuring strict compliance with Banco CTT's service standards;
Conduct the onboarding process for new assistants, structure feedback sessions, and design Individual Development Plans (IDP).
About Randstad Portugal
- Industry
- Staffing
In their own words
Additional information
Randstad's mission is to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
We care about equal opportunity, regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability, or any other status protected by law.
If you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.
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