Supervisor (m,f,x)

Great results are born from well-oriented, motivated teams with clear processes. In this context, we are looking for a dynamic Team Leader to take over the daily management of an operational team, ensuring excellence in execution, compliance with metrics, and the continuous development of each member.

If you find it easy to balance analytical rigor with close human management, if you enjoy dynamic environments and know how to transform objectives into concrete action plans, we want to meet you!

Accompany the team daily, promoting a positive, collaborative, and high-performance oriented work environment;
Monitoring of KPIs and results: Track key performance indicators (productivity, quality, service levels, and goals), identifying deviations and implementing corrective actions in a timely manner;
Development and coaching: Conduct regular individual feedback sessions, oversee the onboarding of new employees, and identify training and continuous improvement needs;

Experience in leadership, supervision, or team coordination roles (we value experience in contact centers);
A genuine passion for leading people, with the ability to inspire, provide constructive feedback, and manage conflicts with emotional intelligence;
Result orientation, analytical capacity, and autonomy in problem-solving;
Good organizational skills, priority management, and assertive communication;
Proficiency in IT tools (especially Excel/Google Sheets for metrics analysis).

Continuous training

Dynamic work environment

Competitive salary - focused on the variable component, where your impact and the team's results are directly reflected in your earnings.