Backoffice Assistant - business segment (M/F/X)

Do you have experience in contact centers and/or backoffice tasks?

Do you value a regular schedule (9am-6pm) with weekends off?

Do you identify with the telecommunications and technology sector?

Would you like to represent one of the leading companies in the sector by joining the business solutions team?

Main responsibilities:
Responsible for defining the billing model and defining the products to be used to ensure that the project is billed in accordance with what is stipulated in the contract;
Ensuring that account parameters correspond to the Client's profile;
Performing billing analysis related to billing errors or billing complaints;
Preparing and presenting billing analysis reports
Participation in meetings to manage/clarify billing issues with external and internal clients.

Minimum qualifications at the 12th-grade level;
Proficiency in IT
Excellent communication skills and verbal fluency;
Fluent English (preferred);
Strong analytical capacity and experience in reporting;
Ease of interpersonal relationships and teamwork;
Organization, time management, and attention to detail;
Customer orientation, with friendliness and empathy;
Resilience and adaptability.