Customer Strategy Consultant

Make this the place where you grow. As global leaders in business and technology innovation, we work with top organizations worldwide to deliver solutions with real impact. With +190,000 professionals distributed across +70 countries, we combine our specialized knowledge with a culture that values learning, curiosity, and collaboration. We lead transformation and deliver secure, innovative, and industry-specific solutions that enable businesses to move forward. Our people drive everything we achieve; they think boldly to ensure results, ensuring that all voices are heard. Currently, we are looking to strengthen our team with a Customer Strategy Consultant, who will have the opportunity to participate in projects centered on customer experience, ensure its integrated execution between business and technology, and drive the continuous evolution of our consulting practice. Your Role -Develop and implement customer-centric strategies; -Identify improvement opportunities throughout the customer journey; -Support digital transformation and process optimization initiatives; -Produce strategic analyses and recommendations based on data; -Work in close collaboration with clients and multidisciplinary teams. Your Profile -Bachelor's and/or Master's degree in Management, Marketing, or similar areas; -3 to 5 years of experience in strategic consulting in the areas of Customer Strategy, Experience, or Marketing; -Define customer strategies and differentiating value propositions; -Design customer journeys and identify key interaction moments; -Develop Customer Experience (CX) and Voice of Customer programs; -Support the definition of operating models, capabilities, and transformation roadmaps for marketing functions; -Apply analytics and customer insights to support decision-making. 🌟 Why choose NTT DATA? 🤝 A collaborative and supportive culture We foster an environment where curiosity, innovation, engagement, and teamwork are celebrated. Our people-first philosophy is one of the reasons why we continue to be recognized globally. 🚀 Career development & continuous learning Access a structured training path, continuous learning resources, annual performance reviews, and a dedicated mentoring program - all designed to help you grow professionally and face new challenges. 💻 Work-life balance As a company, we adopt the BeFlex approach, which offers our people the flexibility they need to manage their workday in a way adapted to their needs. ✨ Global Top Employer We are proudly certified as a Global Top Employer, a recognition of our commitment to being a place where people can grow and thrive. 🌿 Health and well-being first Your well-being is important. Employees have access to certified psychologists and online workshops about and for mental health. 🌈 Diversity, Equity & Inclusion We are committed to creating a workplace where everyone can thrive, regardless of gender, nationality, sexual orientation, disability, age, or life path. Inclusion is part of who we are and how we work. #WeAreAllUnique #YouMakeUsUnique Do you identify with this challenge? Apply now or share with a friend.