Manager & Senior Manager | Customer Strategy & Transformation | Financial Services
On-site in Lisbon·Added 6 days ago
34 open roles
This job was automatically translated to English.
Requirements
What we're looking for
- Bachelor's or Master's degree in Management, Economics, Engineering, Industrial Engineering and Management, or similar areas;
- Minimum of 7 years of experience in consulting or in leadership roles related to strategy, transformation, or customer experience;
- Proven experience in leading teams and managing highly complex projects;
- Knowledge of the financial sector, namely banking and/or insurance;
- Ability to interact with senior and executive stakeholders;
- Experience in business development, preparation of proposals, and participation in commercial processes;
- Strong analytical capacity, strategic vision, and results orientation;
- Excellent communication, influence, and interpersonal relationship skills;
- Proficiency in the English language;
- High level of autonomy, decision-making ability, and entrepreneurial spirit.
The role
Do you want to take on a relevant role in the growth of a Customer Strategy & Transformation area in Financial Services?
We are strengthening our Financial Services team with Managers and Senior Managers capable of combining strategic vision, team leadership, execution capability, and business development.
At Deloitte, you will work directly with some of the leading banking and insurance organizations, in Portugal and internationally, leading projects in the areas of Customer Strategy, Commercial Excellence, Customer Experience, CRM, Digital, and Marketing.
More than managing projects, we seek people who want to build and grow the practice: developing client relationships, creating new offerings, identifying business opportunities, and developing high-performance teams.
What you'll do
- Lead transformation projects and programs in the areas of Customer Strategy, Commercial Excellence, CRM, Marketing, Digital, and Customer Experience for reference clients in the financial sector;
- Manage multidisciplinary teams, ensuring the quality of deliverables, the achievement of objectives, and the continuous development of people;
- Act as the main point of contact for executive-level stakeholders of clients;
- Lead the planning, monitoring, and financial management of the projects under your responsibility;
- Define strategic approaches, guide teams, and ensure the achievement of the results expected by clients;
- Identify business development opportunities and actively contribute to commercial proposals, executive presentations, and sales processes;
- Support the definition of offerings, methodologies, and assets of the Customer Strategy & Transformation practice;
- Promote innovation, collaboration, and technical excellence within the team;
- Contribute to the recruitment, coaching, and development of our people.
About Deloitte Portugal
- Industry
- Consulting
- Website
- deloitte.com
In their own words
About the company & team
At Deloitte, you will never work alone. You will always have someone by your side to inspire, help, and challenge you, as you explore and develop differentiating solutions with impact on clients and society. You will find a dynamic, collaborative, and human environment, where you can give your best, participate in, and benefit from our wellness and flexibility initiatives. You will join a community of talented people, some of whom are national and international references in their area of expertise, who will accompany you for life, keep you connected to the best knowledge, and embark with you on a learning journey that will enhance your career progression. We are leaders in service delivery and are part of a global network of member firms. In Portugal, we have more than 5,000 people connected in multidisciplinary teams, and it is this diversity of perspectives and multiplicity of experiences that allows us to take our knowledge to the world, anticipate trends, and respond to the most complex projects.
Find out more at www.deloitte.com/pt/careers.
Keywords (#): #Recruitment; #Deloitte; #Consulting; #Strategy; #Financial Services; #Experienced
#LI-MRA
Additional information
- In a diverse work context that allows for continuous development and learning
- Through a personalized career development plan (technical and functional skills/opportunities), suited to the moment, your needs, and your objectives
- Participating in national and international projects, with relevant dimension and impact in this area of specialization
- Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy);
- Opportunity for training and certifications, notably in Cloud technologies
- A culture of innovation and excellence that makes us leaders and trendsetters
- A friendly environment of respect, trust, transparency, and informality
- A lifelong network that keeps you connected to the best knowledge alongside leaders and specialists
- An opportunity to be part of our communities (well-being, sports, innovation, and other interests) and to participate actively in social responsibility projects.
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