Customer Behaviour Specialist

• Higher education in areas such as Management, Economics, Statistics, Engineering, Data Science, or similar areas;
• Experience in Customer Analytics, Consumer Insights, Retail Analytics, Business Analytics, or related areas;
• Strong analytical capacity and ease in working with quantitative data;
• Ability to interpret market studies and consumer information;
• Knowledge of SQL/Python;
• Strong curiosity about the consumer and ability to identify patterns and trends;
• Ability to transform complex information into simple, clear, and actionable insights;
• Business orientation, critical thinking, autonomy, and communication skills.

Discover here all our benefits in the areas of Health and Well-being, Compensation and Benefits, Family and Parenthood, Career Development, and Flexibility.

We are looking for a Customer Behaviour Specialist for our Customer Strategy team and we believe we will be #betterwithyou!

The role will aim to transform different information sources - transactional and loyalty data, market studies, consumer information, and market data - into actionable customer knowledge, identifying behaviors, trends, opportunities, and risks relevant to the business.

• Analyze customer and business data, identifying patterns, trends, and factors that explain the evolution of sales and customer behavior;
• Cross-reference transactional data with information from market studies, satisfaction, image, experience, and other consumer insight sources;
• Identify changes in customer needs, behaviors, and expectations and monitor market trends;
• Transform different information sources into clear and relevant insights for the business;
• Support the Customer Strategy team in responding to strategic questions and in the proactive identification of opportunities;
• Develop analyses, indicators, and tools that allow for the continuous monitoring of customer evolution;
• Contribute to disseminating an integrated and updated view of the customer within the company.

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