Coffee Specialist :: Part-time António Augusto Aguiar

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe we can elevate the world of coffee in a way that generates a positive impact and serves as a force for good that shapes lives for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can ensure that every customer has the best possible experience.
We work with the purpose of creating diverse and passionate teams. We believe this makes us even more creative and innovative in our pursuit of offering unique coffee experiences while simultaneously having a positive impact on people and our planet. We actively cultivate diversity, inclusion, and a sense of belonging in the workplace. We celebrate individuality and believe that authenticity and uniqueness help us grow and thrive together.

Thus, we live by 4 behaviors - We Inspire, we Care, we Act, and we Innovate. Each of them reflects who we are and how we interact with one another and with the world around us.

At Nestlé, diversity and inclusion are fundamental values. Should you have any special needs, count on us to adapt the workstation.

Position Summary:
Location: Av. António Augusto Aguiar (near El Corte Inglés)
Company: Nestlé Nespresso SA
Schedule: Part-Time

Contract Type: Permanent Contract

We are looking for Coffee Specialists to join our Boutique. As a Coffee Specialist, your main mission will be:

• Act as a Nespresso brand ambassador in the boutique;
• Welcome, advise, and guide our Customers regarding our campaigns and products, in accordance with Nespresso quality standards;
• Achieve sales objectives, based on customer attention and follow-up.

A day in the life of...

• Receive Customers and identify their needs;
• Advise Customers and potential Customers regarding Nespresso products and services;
• Introduce Customers to the art of coffee tasting and stimulate their curiosity regarding our full range of products;
• Perform an initial analysis of machine faults reported by Customers and guide them as effectively as possible to Technical Assistance;
• Maximize the sale of all Nespresso products available in the Boutiques (coffee, machines, and accessories);
• Contribute to maintaining the Boutique's appearance in accordance with company policy (well-organized, with correct equipment, proper presentation);
• Replenishment of capsules, machines, and accessories on a daily basis.

Educational qualifications at Secondary School level (minimum);
1-2 years of professional experience in customer service and direct sales to the public of products and services (preferred);
Specialized training in customer relations and sales (preferred);
English language skills at a conversational level (preferred).

Committed to sustainability and certified as a B-Corp;
We are a company that promotes inclusion, growth, and innovation;
Attractive salary + quarterly bonus;
Attractive benefits package;
Onboarding with all the tools for your success;
On-the-job training based on development needs and career aspirations;
Excellent working environment.

REIMAGINE WHAT YOU CAN BECOME. LET´S GROW TOGETHER!