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Coffee Specialist :: Part-time Montijo

On-site in Montijo·Added 5 days ago (last checked 2 Nov)

Nestlé

53 open roles

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Our summary

Work mode: On-site, Montijo

This job advert was originally written in Portuguese.

Pay & benefits

What you'll get

Committed to sustainability and B-Corp certified;
We are a company that promotes inclusion, growth, and innovation;
Attractive salary + quarterly bonus;
Attractive benefits package;
Onboarding with all the tools for your success.

The role

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe we can elevate the world of coffee in a way that generates a positive impact and serves as a force for good that shapes lives for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can ensure that every customer has the best possible experience.
We work with the purpose of creating diverse and passionate teams. We believe this makes us even more creative and innovative in our pursuit of offering unique coffee experiences while simultaneously having a positive impact on people and our planet. We actively cultivate diversity, inclusion, and a sense of belonging in the workplace. We celebrate individuality and believe that authenticity and uniqueness help us grow and thrive together.

Thus, we live by 4 behaviors - We Inspire, we Care, we Act, and we Innovate. Each of them reflects who we are and how we interact with one another and with the world around us.

At Nestlé, diversity and inclusion are fundamental values. Should you have any special needs, count on us to adapt the workstation.

Position Summary
Location: Montijo
Company: Nestlé Nespresso SA
Schedule: Part-Time

Contract Type: Permanent Contract

We are looking for Coffee Specialists to join our Boutique. As a Coffee Specialist, your main mission will be:

What you'll do

To act as a Nespresso brand ambassador in the boutique;
To welcome, advise, and guide our Customers regarding our campaigns and products, in accordance with Nespresso quality standards;
To achieve sales objectives, based on customer attention and follow-up.

Receive Customers and identify their needs;
Advise Customers and potential Customers regarding Nespresso products and services;
Introduce Customers to the art of coffee tasting and stimulate their curiosity regarding our full range of products;
Perform an initial analysis of machine faults reported by Customers and guide them as effectively as possible to Technical Assistance;
Maximize the sale of all Nespresso products available in the Boutiques (coffee, machines, and accessories);
Contribute to maintaining the Boutique's appearance in accordance with company policy (well-organized, with correct equipment, proper presentation);
Replenishment of capsules, machines, and accessories on a daily basis.

What will make you successful

Educational qualifications at Secondary School level (minimum);
1-2 years of professional experience in customer service and direct sales to the public of products and services (preferred);
Specialized training in customer relations and sales (preferred);
English language skills at a conversational level (preferred).

Why Nespresso?

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.