Jobs in Portugal, in English.
11,000+ live jobsShift Leader :: Alfragide
On-site in Carnaxide·Full-time·Added 26 days ago (last checked 19 Oct)
Our summary
- Work mode
- On-site, Carnaxide
- Contract
- Full-time
- Experience
- 3+ years
This job advert was originally written in Portuguese.
Requirements
What we're looking for
What will make you successful
- Educational qualifications at the Secondary Education level (minimum);
- 3 to 4 years of experience in customer service and sales (preferred);
- Specialized training regarding customer relations and sales (preferred);
- Experience in managing customer complaints;
- Experience in team coordination;
- English knowledge at a conversational level.
Pay & benefits
What you'll get
Why Nespresso?
At Nespresso, we believe that talent grows when people have space to learn and evolve. By joining our team, you will find an environment where your development is valued and where each day represents a new opportunity to grow.
- Full-time 40h with an attractive salary + quarterly performance bonus;
- Attractive benefits package;
- Onboarding program for successful integration;
- On-the-job training, adapted to your needs and career goals;
- Integration into a company certified as a B Corp, committed to sustainability and positive impact.
REIMAGINE WHAT YOU CAN BECOME, LET'S GROW TOGETHER!
The role
REIMAGINE WHAT COFFEE CAN BE...
Position Summary
Location: Alegro Alfragide
Company: Nestlé Nespresso SA
Schedule: Full-Time
Contract Type: Fixed-Term Contract
What you'll do
A day in the life of...
- Monitor and promote the Boutique's service level according to Nespresso requirements, continuously evaluating service quality and providing continuous feedback to the Coffee Specialists;
- Follow up on KPI analysis;
- Anticipate the needs of each business area and ensure permanently adequate stocks, place orders, and verify deliveries;
- Contribute to the maintenance of the Boutique's visual standards according to company policy;
- Advise Customers and potential Customers regarding Nespresso products and services.
Hiring process
Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer
- The evaluation is explained to you beforehand.
- Nestlé keeps you updated on your application status and gives feedback after interviews.
- Interviews may be by phone, video or in person; the recruiter explains the steps.
About Nestlé
- Industry
- Food and Beverages
- Founded
- 1866
- Employees
- 100,000+
- Headquarters
- Vevey, Switzerland
In their own words
About the company & team
We are looking for a Shift Leader to join our Alfragide Boutique
As a Shift Leader, you will...
- Ensure the smooth daily operation of the Boutique in order to guarantee sales performance and the level of Customer Service;
- Be a true ambassador for the Nespresso brand;
- Receive, advise, and assist each customer in a personalized manner;
- Manage and motivate the team, and ensure the training and support of the Boutique Coffee Specialists;
At Nespresso, we believe that coffee has the power to create unique moments, bring people closer, and generate a positive impact on the world. That is why, every day, we seek to elevate the coffee experience through innovation, sustainability, and excellence in service.
None of this would be possible without our people. We value diverse, passionate, and committed teams, who make collaboration and the desire to innovate the foundation of our success. We are guided by four behaviors that reflect who we are and how we work: We Inspire, We Care, We Act, and We Innovate.
If you are looking to join a world-renowned brand, where you will have the opportunity to grow, lead, and make a difference in our customers' experience, this opportunity may be for you.
At Nestlé, diversity and inclusion are fundamental values. If you have any special needs, count on us to adapt the workstation.
More jobs like this
or browse Mid-level·Food and Beverages