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Shift Leader :: Sintra

On-site in Sintra·Full-time·Added 6 days ago (last checked 30 Oct)

Nestlé

53 open roles

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Our summary

Work mode: On-site, Sintra
Contract: Full-time
Experience: 3+ years

This job advert was originally written in Portuguese.

Requirements

What we're looking for

What will make you successful

Educational qualifications at the Secondary School level (minimum);
3 to 4 years of experience in customer service and sales (preferred);
Specialized training in customer relations and sales (preferred);
Experience in managing customer complaints;
Experience in team coordination;
English knowledge at a conversational level.

Pay & benefits

What you'll get

Why Nespresso?

At Nespresso, we believe that talent grows when people have space to learn and evolve. By joining our team, you will find an environment where your development is valued and where every day represents a new opportunity to grow.

Full-time 40h with an attractive salary + quarterly performance bonus;
Attractive benefits package;
Onboarding program for successful integration;
On the job training, adapted to your needs and career goals;
Integration into a company certified as a B Corp, committed to sustainability and positive impact;
Inclusive, collaborative, and innovation-focused environment.

REIMAGINE WHAT YOU CAN BECOME, LET'S GROW TOGETHER!

The role

REIMAGINE WHAT COFFEE CAN BE...

Position Summary
Location: Alegro Sintra
Company: Nestlé Nespresso SA
Schedule: Full-Time
Contract Type: Fixed-Term Contract

We are looking for Shift Leaders to join our Boutique.

What you'll do

As a Shift Leader, you will...

Ensure the smooth daily operation of the Boutique to ensure sales performance and the Customer Service level;
Be a true Nespresso brand ambassador;
Receive, advise, and assist each customer in a personalized manner;
Manage and motivate the team, and ensure the training and support of the Boutique Coffee Specialists;
Act in accordance with Nespresso's Quality, Safety, Food, and SHE systems, complying with the legal, internal, and regulatory requirements applicable to Nestlé Portugal SA, Nespresso.

At Nespresso, we believe that coffee has the power to create unique moments, bring people closer, and generate a positive impact on the world. That is why, every day, we seek to elevate the coffee experience through innovation, sustainability, and excellence in service.
None of this would be possible without our people. We value diverse, passionate, and committed teams, who make collaboration and the desire to innovate the foundation of our success.
At Nestlé, diversity and inclusion are fundamental values. If you have any special needs, count on us to adapt the workstation.

A day in the life of...

Monitor and promote the Boutique's service level in accordance with Nespresso requirements, continuously evaluating service quality and providing continuous feedback to Coffee Specialists;
Support the analysis of KPIs;
Anticipate the needs of each area of activity and ensure permanently adequate stocks, place orders, and verify deliveries;
Contribute to the maintenance of the Boutique's visual appearance in accordance with company policy;
Advise Customers and potential Customers regarding Nespresso products and services.

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.