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Remote in Lisbon - Customer Advisor (m/f/d) for international pharmaceutical company

On-site in Lisbon·Added over a year ago (last checked 8 Oct)

Agency

Overview

Skills

This job advert was originally written in German.

Requirements

What we're looking for

• Very good German skills and good English

• Patience, empathy, and a desire to help others

• You are not afraid of technology and enjoy learning new things

• Experience in customer service is helpful, but not a must

• You live in the Greater Lisbon area



Framework conditions:

Pay & benefits

What you'll get

• A one-year contract with an option for extension

• An international team in which you can develop yourself

• An attractive salary within the typical local framework

• An insight into the pharmaceutical industry - ideal if you want to get a foot in the door there

• After training: 100% home office in the Greater Lisbon area

• Private health insurance

• Regulated shift work with supplements for night shifts

The role

Help people living with diabetes make their everyday lives a little easier. As a Customer Advisor, you will answer questions regarding medical devices - friendly, understandably, and in German.

What you'll do

• You speak with customers via telephone, email, or chat

• You explain how devices such as insulin pumps or health apps work

• You assist with application and clarify technical questions

• You document concerns in the system (SAP)

• You forward difficult cases to technical support

• You actively follow up to ask if everything is running smoothly

• You remain calm, even if a complaint arises



What you bring:

How you'll work



Your start: For the first four months, you will work in the Lisbon office, after which you will work 100% remote in the Greater Lisbon area.



Your tasks:

Hiring process

Ready for the next step? Apply now and become part of a team that truly makes a difference!

About Hartmann Recruitment

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