French Customer Support Agent for PVH retail - Lisbon - LIS1

Are you passionate about customer relations and technology? Are you looking to travel and explore the world?

Come to Lisbon! Capital of surfing, good vibes, art, and culture.

Your mission as a customer service agent will be to support the activity by offering the best quality of service to users, while working for one of the most prestigious brands in the world.

Here is what you will do:

• Respond to incoming calls and customer requests by resolving their problems while demonstrating empathy and professionalism.

You will be responsible for the safety of content published on social networks, ensuring that it complies with regulations;

• Review videos, images, and audio, searching for inappropriate content before it is posted online;

• Remove and block non-compliant content, as well as filter, organize, and evaluate information;

• Contribute to creating a better user experience, while also helping to improve strategies and operations;

• Immediately report any content that violates community regulations.

• Maintain accurate entry of consumer requests, questions, and reactions in the customer service database.

• Resolve problems using open-ended questions, support documents, and system training.

• Be able to propose recommendations to resolve common problems or frequently asked questions.

• Native French speaker (C1 or C2);

• Good knowledge of English (B2);

• You have a European passport or legal permission to work in Portugal;

• Typing speed of 25 words per minute;

• Availability to work on shifted schedules;

• Previous experience in customer contact is a plus;

• Good listening skills and empathy;

• Team spirit and flexibility;

• Good time management.