Jobs in Portugal, in English.
12,000+ live jobsFrench Client Facing Support Agent for GPS app
On-site in Lisbon·Full-time·Added 19 days ago (last checked 10 Nov)
Our summary
- Work mode
- On-site, Lisbon
- Contract
- Full-time
- Languages
- French
Skills
Nice to have
Requirements
What we're looking for
- Customer service experience: Minimum 12 months, ideally in B2C or B2B contact centers
- Native‑level French (written and spoken)
- Fluent English
- Valid legal work permit for Portugal
Nice to have
- Communication skills: Clear, confident, and customer‑focused
- Proactive mindset and strong team spirit
- Ability to learn new processes quickly and adapt to a fast‑changing environment
- Strong attention to detail and commitment to high‑quality work
- Empathy and emotional awareness when supporting customers
Pay & benefits
What you'll get
- Opportunity to join a global organization focused on growth and development
- A multicultural, open‑minded, and supportive environment
- Training and development programs, including language courses
- Clear career progression and professional development
- Full equipment and paid training from day one
- Comprehensive benefits package:
- Private medical healthcare
- Life insurance
- Cafeteria/benefits platform
- Relocation allowance and support (for candidates moving from outside Portugal)
The role
Join a project that helps people navigate the world - literally.
Be passionate about what you do and make a real impact every single day. If you love driving, exploring, and improving how people move through the world, this role brings purpose and curiosity together.
Our Maps project is a place to grow, think big, experiment, and yes - even fail sometimes. What matters is staying driven, staying curious, and staying human. If that resonates with you, we want to meet you.
What you'll do
- Support users of a major GPS Navigation Tool via email and inbound calls
- Identify issues, troubleshoot effectively, and guide users toward the right solution
- Document actions, categorize cases, and flag potential bugs for engineering teams
- Provide both general and technical support for paid products
- Escalate complex cases following established procedures
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping clients transform their business, operating, and technology models for the digital era. Ranked 185 on the Fortune 500 and consistently recognized among the world's most admired companies, Cognizant empowers organizations to build more innovative and efficient futures.
About Cognizant
Cognizant is a global IT services and consulting company whose engineers, consultants, researchers and innovators turn ideas into AI and advanced technologies for client organizations. It serves a wide range of industries including automotive, banking, consumer goods, communications and media, healthcare, insurance, retail, manufacturing, and travel and hospitality.
Its work spans areas such as data and AI, digital engineering, business processes, and consulting, helping leading organizations convert ideas into action. The company describes a supportive culture focused on continuous learning and career growth.
- Industry
- IT Services
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