Jobs in Portugal, in English.
13,000+ live jobsRemote French Customer Service - WFH in Portugal
Remote, Lisbon·Added 1 month ago (last checked 2 Nov)
Our summary
- Work mode
- Remote (Lisbon)
- Languages
- French
Skills
Requirements
What we're looking for
- Microsoft Office Knowledge
- Dynamic and Proactive
- Good communication skills
Nice to have
- Experience with attending customers will be a plus
Education & certifications
- Highschool Degree
Languages
- Native or near native level of French
- Good level of English (it will be to work in an international company)
Pay & benefits
Visa & relocation
- Be based in Portugal
The role
What you'll do
- Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
