Dutch Customer Specialist - Lisbon

Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :

• Attend customer calls, emails, chat.
• Attend customer requests such as :
• Request for a price quotation.
• Checking product availability for a certain point in time.
• Checking order status.
• Request for information about account status and outstanding payments.
• Request an account statement, a copy of an invoice or delivery document.
• Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
• Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
• Report out daily performance and update all performance logs.

Requirements

Soft Skills

• Excellent communication abilities.
• Good listening and comprehension abilities.
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
• Good interpersonal and issue resolution skills.
• Strong collaboration and coordination skills.

Qualification and Experience

• Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.
• 3-4 Years of relevant experience.
• Required Language Thresholds
  • Dutch: (Minimum C1 or Native-Level Fluency).
  • English: (B2-Independent User Level).

Domain Experience

• Having Knowledge on O2C.
• Having experience in Invoice management, Order Management, Collections and Dispute resolution.
• Having experience in handling customer calls/O2C Helpdesk/emails.
• Having good exposure on Helpdesk metrics.

Technical Application

• Experience with SAP (including invoicing, contracts, workflows).
• Preferable: Seibel CRM.
• Good MS Office skills.

Benefits

• Competitive Salary
• Career Progression Opportunities.
• Well rounded Health and Life Insurance Packages.
• On-site gym: includes indoor pool access, fitness classes, and a football pitch.
• Staff Canteen with varied food options and river-facing balcony seating.
• Temporary work from home solution - Equipment provided

*more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)