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Dutch Customer Support Agent - Lisbon

On-site in Lisbon·Added 1 month ago (last checked 2 Nov)

Agency
KultureTalent

80 open roles

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Our summary

Work mode
On-site, Lisbon
Languages
Dutch

Skills

Requirements

Nice to have

  • Previous experience dealing with public will be a plus

Languages

  • Native or near native level of Dutch
  • Good level of English

Pay & benefits

Visa & relocation

  • Availability to live in Portugal - Lisbon

The role

What you'll do

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels email, phone and chat
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

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