Customer Service Specialist (Catalan speaking) – FinTech

Concentrix is a global leader shaping the future through technology and innovation, with operations in over 70 countries and collaborating with world-renowned brands.

And because of this, for our client, an innovative company operating in the digital payments and financial technology sector, we are looking for Customer Service Specialists in Lisbon, Portugal, to offer a high-quality support service to users and help them use digital financial and payment services.

• Supporting users with inquiries regarding app functionalities, accounts, and digital payment services

• Resolving issues related to logging in, payment delays, and other app-related incidents

• Guiding users through the account creation and identity verification process

• Managing customer inquiries via telephone, email, chat, and social media

• Investigating and resolving customer incidents efficiently and professionally

• Escalating complex cases to the corresponding teams when necessary

• Ensuring a positive and seamless experience in every customer interaction

• High level of Catalan, both written and spoken

• C1 level of English

• Strong analytical and problem-solving skills

• Comfort with using mobile applications and digital platforms

• Excellent communication skills and customer orientation

• Previous experience in customer service or technical support will be valued

• Ability to work both in a team and independently

• Availability to work in rotating shifts, including 24/7 shifts

Do you not meet all the requirements? We encourage you to apply anyway. Your experience may fit perfectly with this or another opportunity at Concentrix.

Ready to shape the future of digital finance?

Submit your application today and join our international team in Lisbon!

Concentrix is an equal opportunity employer

We are proud to be one team and one company on a global scale. We are committed to offering equal opportunities to all candidates and a work environment free from discrimination and harassment. All our selection practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, nationality, disability, or any other classification protected by applicable national legislation.