Customer Support (digital banking) - Full Time (m/f/x)

Do you identify with a specialized and differentiated customer support role?

Would you like to start a career in banking, in a highly technological and innovative bank?

Do you value a regular schedule, with a guarantee of at least 2 weekends off per month?

Are you proficient in English and would you like the opportunity to develop it through customer service?

This bank's concept is based on innovation, seeking to remove complexities in branch operations, minimize paper use, invest in technology to streamline processes, and simplify the lives of its Customers.

Holder of several awards, including the 2024 Consumer Choice Award in the "Digital Bank" category and the 2024 Five Star Award in the "Digital Banking" category.

We value candidates for their motivation and skills, not just their experiences. Do not forget to add this information to your CV.

To that end, you will have access to training that will allow you to quickly develop the skills you need to succeed in this role!

Our training program includes specialized initial training and certified training (insurance, investments, among others)

You must be available to start training on November 16th, from 1:00 PM to 10:00 PM (duration: 2 weeks)

Available working hours: 1:00 PM - 10:00 PM

Accessible training and work location: Quinta do Lambert, Lumiar, Lisbon

We are specialists in the training and management of call center teams and our goal is your professional growth!

Come work with Randstad, where your talent is valued!

Telephone answering for Customer Support services, in Portuguese and English, which includes:

• performing banking transactions
• information / clarifications regarding transactions made
• gathering information and recording all Customer requests
• making outbound callback calls for information / clarification to Customers

Minimum education at the 12th-grade level (or higher)

Experience in a call/contact center

Good communication, ease of interpersonal relationships, and empathy

Customer and results orientation

Good computer skills from a user perspective

English knowledge is mandatory (B2 or higher)

Specialized and paid initial training (theoretical and practical)

Fixed-term contract with the prospect of transitioning to an indefinite-term contract

Remuneration under the employment contract: €932.70 + meal allowance €7.63/day (meal card) + monthly bonus: up to €125 (based on performance)

Access to certified training and prizes for its completion

Excellent working environment with constant support and possibility of professional evolution. Excellent working conditions, in a renovated space, with natural light and a very central location.

As a Randstad collaborator, you also have access to exclusive benefits, such as discounts on optical services, dentistry, gym, banks, stays, among others.

Accessible workplace: Quinta do Lambert, Lumiar - by metro (Green/Yellow Line - Campo Grande/Quinta das Conchas) and Carris.

Randstad's mission is to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. We care about equal opportunities, regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability, or any other status protected by law. If you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.