Customer Service Representative (Dutch-speaking) - Search Engine

Are you looking for your next step? We are a global leader in technology and services that empowers the brands of the future. We help well-known brands—the brands you use every day—improve their business with technology and integrated solutions in more than 70 countries. And we are proud to be recognized year after year with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

If you want to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operational processes. Additionally, you will ensure that we meet customer expectations regarding operational excellence: high targets for quality, efficiency, and improving the customer journey.

We offer you all the training, advanced technologies, and continuous support you need to be successful. At Concentrix, there is real potential for career and personal growth. Approximately 80% of our managers and leaders have grown from within our own organization! That is why we offer a range of FREE learning and leadership development programs, designed to help you on your way to the career you have always envisioned.

As a Customer Service Representative, you will:

• Respond to incoming customer inquiries and document relevant information about the case.
• Ensure excellent customer satisfaction by helping users with pre-sales, general questions, and technical support inquiries through multiple channels (as assigned).
• Respond adequately or escalate customers to higher support levels as defined and documented.
• Collaborate with other technicians to resolve or correctly close help tickets.

Concentrix is a great match if you:

• Possess an excellent command of the Dutch language (written and spoken) and are fluent in English (B2 level).
• Possess excellent written and verbal communication skills to simplify technical language for non-technical users.
• Show patience when communicating and resolving problems.
• Stay up to date with the latest IT and tech-related trends.
• Are proactive, self-motivated, and a great team player.

If you feel that you do not meet every box, we still encourage you to apply. We will do our best to match you to the right job, whether it is this role or another.

In this role, we offer benefits that suit your unique lifestyle:

• Full-time employment with permanent contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• "Bring-a-friend" (referral) bonus opportunities.
• Fully paid training on the company and the project you will be working on.
• Career development programs.

Experience the best version of yourself! If this feels like the perfect next step in your career, then we would love to hear from you. Apply today and discover why more than 440k+ 'game-changers' around the world call Concentrix their favorite employer.