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Job details
Full-time
Per the ad.
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Degree in Management, Economics, or similar;
- Minimum of 3 years of experience in operations management and team leadership;
- Strong orientation towards results and continuous improvement;
- Decision-making ability in dynamic environments;
- Analytical profile with a focus on performance indicators;
- Excellent communication and leadership skills;
- High competence in customer service and assistance, with a focus on the continuous improvement of NPS and CSI and on maximizing the customer experience;
- Availability to work on rotating shifts between 06:00 and 00:00 and with rotating days off (ensuring 1 weekend per month);
- Driver's license for more than two years.
What we have for you
Nice to have
- Fluent English (spoken and written – mandatory factor), Spanish, French, German, etc. (preferred factor);
Pay & benefits
What you'll get
- Integration into the largest Portuguese automotive group;
- Contract directly with us (Base Salary + Meal Allowance);
- Immediate integration;
- Extra vacation day;
- Health insurance extendable to the family unit + Life Insurance;
- Incentive systems;
- Discounts on the purchase of vehicles represented by Salvador Caetano;
- Advantages in the acquisition of products/services in various areas (leisure, technology, well-being, education, etc.);
- Training, support, and continuous development;
- Career progression opportunities in a Group with strong national and international representation.
The role
Guerin Rent-a-Car is a Salvador Caetano Group company, with more than 30 years on the road in the national territory! We are looking for an Airport Operations Manager to join us on this journey.
The Challenge
Promote a customer experience, through the rental of vehicles and other associated services, with the drive “Guerin, a journey made of people”.
On a day-to-day basis
Guerin is a journey made of people!
DRIVE YOUR LIFE!
What you'll do
- Lead and inspire teams in a high- intensity operation;
- Ensure operational excellence and high standards of customer service;
- Monitor and optimize performance, productivity, and profitability KPIs;
- Implement operational improvements and promote a culture of continuous improvement;
- Ensure that the company strategy translates into results on the ground;
- Develop talent and build high-performance teams;
- Welcoming and integration of new Employees;
- Support and on-the-job training of Employees;
- Evaluation of the team's commercial and operational performance.
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