Operations Business Unit Manager | Banking

Operations Business Unit Manager, All Genders, Porto, Permanent Contract, Hybrid Work Model

WHO ARE WE?

We are a global player in the insurance and financial services industry, recognized for our innovation and leadership across more than 30 countries. Our Porto-based service platform is dedicated to supporting internal clients through a wide range of insurance-related operations and processes. With a team of 480+ professionals representing six working languages, we take pride in our multicultural identity, operational excellence, and strong collaborative spirit.

YOUR MISSION: DRIVE IMPACT, EMPOWER TEAMS, DELIVER EXCELLENCE

We're looking for a dynamic and experienced Operations Business Unit Manager to join our team in Porto and lead one of our key operational departments. This role offers the opportunity to oversee cross-functional teams, ensure operational performance, and support transformational initiatives, all while cultivating a thriving work culture.

WHAT YOU'LL BE DOING

• Champion the strategic roadmap of both our clients and internal service platform by guiding team leaders in execution and delivery.

• Oversee operational activity performance, ensuring alignment with KPIs and service agreements.

• Manage staffing needs including recruitment, resource allocation, scheduling, and capacity planning to meet business targets.

• Inspire and guide your team toward high engagement, strong results, and shared goals.

• Foster a supportive, inclusive work culture based on respect, well-being, and motivational leadership.

• Lead change management efforts and drive continuous improvement initiatives with a focus on innovation and operational agility.

• Monitor business risks, promote compliance, and ensure proactive issue resolution across the unit.

WHAT YOU BRING TO THE TABLE

• Master's degree or MBA with proven experience in team leadership and operational management in dynamic, fast-paced environments.

• Strong knowledge of service delivery models, KPI tracking, and budget management.

• Strategic thinker with the ability to anticipate and mitigate business risks.

• Experience or knowledge of the automotive insurance industry is a strong asset.

• Proficiency in both French (C1) and English (minimum B2); additional language skills are a plus.

• Natural leader with excellent communication skills and the ability to influence across teams and functions.

WHAT WE OFFER

• Competitive salary package

• Meal, child, and flexible benefit allowances

• Comprehensive health coverage for you and your family (including life and travel insurance)

• Hybrid work setup combining in-office collaboration and remote flexibility

• Ongoing training, upskilling programs, and career mobility options locally and internationally

• Modern workspace with creative zones, relaxation areas, and on-site doctor availability

• Employee discounts, free language courses, and inclusive company events

OUR CULTURE & COMMITMENTS

• Diversity, Equity & Inclusion
  We're proud to foster an inclusive workplace where every individual is valued, regardless of age, gender, ethnicity, background, or orientation. Diversity is more than a policy; it's our strength.

• Work-Life Balance
  We recognize the importance of personal time and promote healthy boundaries to ensure our team members can thrive both at work and in life.

• Smart Working
  Our flexible work environment is based on mutual trust and empowers employees to work remotely when applicable, while staying connected and engaged.

If you are looking to make a real impact in a collaborative, forward-thinking environment, this is your chance. Submit your application today and take the next step in your career journey with us.

We look forward to meeting you!