Guest Service Agent (m/f) - Hotel Pestana Palace Lisboa

The Pestana Palace Lisboa Hotel is a member of the prestigious The Leading Hotels of the World (LHW); it is a restored 19th-century palace - the Palácio Valle Flôr, former residence of counts and marquesses. Classified as a National Monument, its privileged location allows for enjoying a view over the Tagus River.

If you are looking to join a premium brand, where excellence is in the details and every experience counts, this may be the right opportunity for you.

Join us and be part of an experience where excellence is in every detail.

We are looking for a profile with a strong customer orientation, attention to detail, and a passion for providing a differentiating service. This role will play a central part in the guest experience, ensuring close, personalized follow-up aligned with the highest standards of hospitality.

More than just responding to requests, we are looking for someone capable of anticipating needs, caring for every interaction with a genuine sense of service, and acting as a bridge between the various departments of the unit, ensuring a fluid, elegant, and memorable experience for the customer.