Jobs in Portugal, in English.
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On-site in Lisbon·Added 1 month ago (last checked 21 Oct)
Our summary
- Work mode
- On-site, Lisbon
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Professional experience in customer support or call center roles within the banking sector;
- Knowledge of payment systems and the banking ecosystem;
- Good knowledge of the English language (oral and written);
- Good oral and written communication skills;
- Strong sense of organization, autonomy, and dynamism;
- Initiative, proactivity, and customer orientation;
- Proven ability in problem identification and resolution.
The role
What you'll do
- Provide first-line support to national and international e-commerce and to central banks;
- Handle calls, emails, and tickets, ensuring the correct registration and follow-up of each request;
- Diagnose and resolve low and medium complexity functional incidents, escalating the remaining ones according to defined procedures;
- Ensure cordial, efficient service within the established service levels (SLA);
- Collaborate with technical and business teams to ensure the correct routing and resolution of cases;
- Update the internal knowledge base with solutions and best practices;
- Identify recurring patterns and report opportunities for improvement in support processes.
Who are we?
At Nimber, we believe that every interaction counts. We are a team that values excellence in service, empathy, and the ability to resolve challenges effectively. We look for people who know how to listen, understand, and act with professionalism, autonomy, and team spirit.
What are we looking for?
We are looking for a professional with experience in customer support roles within the banking sector, with solid knowledge of payment systems and the financial ecosystem. The ideal profile is communicative, responsible, and problem-solving oriented, ensuring high-quality service and a positive customer experience.
Requirements
- Availability for 24x7 shifts
Why Nimber?
At Nimber, we value rigor, dedication, and commitment. Each person is recognized for their contribution and for the way they transform challenges into solutions. If you are looking for an environment that bets on quality and professional evolution, Nimber is your next step.
Send us your application and become part of Nimber.
