Service Manager

• Act as the owner of the assigned service, with the following responsibilities and tasks: Analyze the service performance history and external information sources regarding trends and new solutions, propose evolutions to the service and to customers, in order to reduce the fraud rate and create more value for their services;
• Monitor the service alongside the teams, aggregating all relevant historical information, supporting client follow-up meetings with the necessary information, and ensuring the evolutions and optimizations of their services;
• Guarantee the level of client satisfaction, by analyzing complaints, preparing responses for clients, and preventing future complaints through concrete actions;
• Service documentation;
• Articulation with the different client, data, operation, and product areas of SIBS to ensure the alignment of the fraud monitoring service, both in current services and in the development/new services;
• Define the necessary reporting for the service, ensure update needs, and control the service KPIs daily.

We, at Nimber, do not believe in chance.

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We are Nimber, and we are not just filling vacancies; we are building a team ready to transform things. If you are prepared to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs: in the hands of passionate people.

In mathematics and game theory, they are numbers with special addition and multiplication properties. And what we really want is to add value to our clients' projects.

Position: Service Manager

• Experience modeling and manipulating data with tools such as Excel, SQL, PowerBI, and Python;
• Experience in product management or service management;
• Good Communication skills and Customer Orientation;
• Transcription of business needs into technical requirements;
• Planning, organization, and priority management;
• Proactivity and initiative;
• Curiosity and a problem-solving mindset;
• Strategic thinking and orientation towards value creation;
• Strong analytical capacity and data interpretation;
• Collaborative spirit and ability to work in multidisciplinary teams;
• Adaptability in dynamic and multifunctional contexts;
• Proficiency in the English language.

If you are tired of feeling like just another number, send us your application and become a Nimber.