Service Manager (3 - 5 years)

Join the DATA Group!

At the DATA Group we make technology simple and accessible, creating innovative IT solutions that help clients all over the world.

We are expanding in Portugal and we believe that growing alongside leading companies is only possible when we also grow with our talents.

Here, people are at the center of everything we do. We value ideas, encourage creativity, and believe that every contribution makes a difference.

If you are looking for a collaborative, dynamic environment full of opportunities to excel, your next challenge could be with us!

Service Manager - Hybrid (Lisbon)

Main tasks to be developed:
Act as the owner of the service to which you are allocated, having the following responsibilities and tasks:

• Analyze the service's performance history and external information sources regarding trends and new solutions, proposing evolutions to the service and to clients, in order to reduce the fraud rate and create more value for their services;
• Monitor the service alongside the teams, aggregating all relevant historical information, supporting client follow-up meetings with the necessary information, and ensuring the evolutions and optimizations of their services;
• Guarantee the level of client satisfaction, by analyzing complaints, preparing responses for clients, and preventing future complaints through concrete actions;
• Service documentation;
• Articulation with the different client areas, data, operations, and product to ensure the alignment of the fraud monitoring service, both in current services and in the development/new services;
• Define the necessary reporting for the service, ensure update needs, and control the service KPIs daily
  
  Mandatory technical skills and knowledge:

Location: Lisbon

Work regime: Hybrid (3x per week in the office).